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OCEANFRONT REALTY INC. Vacation Rentals Frequently Asked Questions

Q: Text='Where do I check in and get the keys?' />
A: For most of our units (all but the Hanalei Bay Resort), there is no formal check-in procedure. You should go directly to your unit and obtain the key located in a lockbox next to the front door. You will be provided with driving directions, maps, and the lockbox code when your reservation is paid in full. If you are staying at the Hanalei Bay Resort, you will check-in and check-out at the front desk. The front desk will provide you with your key and you should return the key to the front desk when you check out. Please refer to your Final Confirmation and Check-Instructions that will be emailed to you upon final payment.

Q: Text='Do I have to pay for parking?' />
A: Parking is free at all of our properties.

Q: Text='Is smoking allowed in the unit?' />
A: No. All of our properties are “smoke-free.” Hawaii law also prohibits smoking within 20 feet of any public building. If you are a smoker, please smoke outside and be courteous of you neighbors to ensure your smoke does not blow into their windows. Certain condo properties have additional smoking restrictions. Please refer to the House Rules to determine if your property has any additional smoking restrictions. If so, please smoke only in designated smoking areas.

Q: Text='Where do I put the trash?' />
A: If you are staying in a condo, please put trash in the dumpsters located throughout the property, usually in the parking lots. If you are staying at Hanalei Bay Resort, you can tie up your garbage and leave it at the end of the sidewalk next to the stairs of your building. If you are staying in a private home, trash is picked up on the curb on the following days: Princeville – Monday; Kilauea/Anini – Tuesday; Anahola - Wednesday

Q: Text='Will there be sheets and towels in my rental?' />
A: Yes, we provide clean sheets and towels for each arrival. There is one set of linens for each bed, including a sofa-sleeper, if applicable. There are also 4 bath towels, 2 hand towels, 4 wash cloths, and 1 bath mat for each bathroom. All of our properties have washer and dryers in the unit or on-site if you wish to launder them during your stay. You may request additional housekeeping services, such as fresh sheets and towels or a mid-stay clean, for an additional fee. Please contact us at least 48 hours in advance to inquire about these options.

Q: Text='Will soap and shampoo also be provided?' />
A: We provide you with a start-up supply of soap and paper products, including hand and bath soap, shampoo, dish soap, dishwasher soap, laundry soap, paper towels, toilet paper, and tissue paper, as applicable. Depending on the length of your stay & usage, you may need to replenish these by purchasing them at local stores.

Q: Text='Do I need to clean the unit before I leave?' />
A: No, the housekeepers will clean the unit when you leave. However, bagging up your trash and running the dishwasher is always appreciated. You will be charged for missing or damaged items and for excessive cleaning.

Q: Text='Where do I leave the keys when we depart?' />
A: Please return the key to the lockbox. The housekeepers do not have their own set of keys and rely on guests to return the key to the lockbox so they can get in to clean the unit for the next guest. You will be charged $50 for any missing key, including if there is no key in the lockbox.

Q: Text='Can I have a late check-out?' />

When available, you may guarantee a late check out by paying one-half’s night rent. You must call us at least 48 hours in advance to schedule this.


Q: Text='What if we break or damage something in the unit?' />
A: In lieu of a security deposit, we keep your credit card on file. If there is any damage, we will charge the credit card we have on file unless you make alternate payment arrangements with us. We sincerely appreciate you calling us immediately to report the damage so that we may help mitigate the damage and get it fixed as soon as possible. This will likely save you more money and allow us more time to get the unit ready for the next guest.

Q: Text='What if I accidentally leave something in the unit?' />
A: Please make a thorough check of the unit before you leave. There will be a minimum $35 fee + postage for retrieving and shipping left items.



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